We will receive your furniture and inspect the condition. In case of damaged furniture, we will notify you and if required, will submit a claim against the transportation firm on your behalf, supported by pictures. We will then enter your furniture details into our warehouse inventory system. When your clients are ready for delivery, we will contact them to schedule a specific date. If preferred, we can inform your team of the available dates for delivery in the area requested. Customers will be contacted 2 days prior to their delivery date with a 2-hour window for delivery. They will then be called again on the day of delivery when our team is on way. We will provide you with proof of delivery. Each customer signs off on the items received. All of our trucks are equipped with lift gates. In case of furniture arriving damaged, we have a shop on site and most minor issues can be repaired onsite.
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